Escalation Framework

Define quantitative triggers for human intervention and automate expert routing

7

Pending

12

Under Review

28

Resolved Today

15 min

Avg Response

11

Experts On-Call

3%

Escalation Rate
Active Escalations
Critical
Fairness Violation Detected
Model: MDL-001 Time: 5 mins ago

Trigger Details

Demographic parity exceeded threshold (DP = 0.15)

DP: 0.15
Confidence: 45%

Assigned Expert

Dr. Sarah Chen

Ethics Specialist
Under Review
High
Performance Degradation
Model: MDL-003 Time: 12 mins ago

Trigger Details

Accuracy dropped below 85% threshold

Accuracy: 82%
Drift: 0.18

Assigned Expert

Mike Johnson

Data Scientist
Assigned
Medium
Regulatory Compliance Alert
Model: MDL-005 Time: 25 mins ago

Trigger Details

New EU AI Act requirement not met

Compliance: 78%
Gap: 3 items

Assigned Expert

Lisa Wang

Compliance Officer
In Progress
Escalation Rules & Thresholds
Rule Name Trigger Condition Threshold Severity Expert Type SLA Auto-Escalate Status
Critical Fairness demographic_parity > threshold > 0.1
Critical
 Ethics 15 min
Low Confidence confidence_score < threshold < 50%
High
 Data Science 30 min
Data Drift PSI > threshold > 0.2
Medium
 Data Science 2 hours
Security Breach security_alert == critical Any
Critical
 Security 5 min
Compliance Gap compliance_score < threshold < 80%
High
 Compliance 1 hour
Expert Pool & Availability
Expert Specialization
 Status Current Load
 Avg Response
 Resolution Rate
 Actions

Dr. Sarah Chen

Ethics Specialist
 AI Ethics & Fairness
Available
 2 cases 12 min 94%

Mike Johnson

Sr. Data Scientist
 Model Performance
Busy
 4 cases 18 min 88%

Lisa Wang

Compliance Officer
 Regulatory Compliance
Available
 1 case 15 min 96%

James Smith

Security Expert
 AI Security
On Break
 0 cases 8 min 92%

Emily Davis

Business Analyst
 Business Impact
Available
 3 cases 22 min 85%
Expert Availability Matrix

Data Science

5 Available

Compliance

3 Available

Ethics

1 Available

Security

2 Available

Business

0 Available

Escalation History & Analytics
Escalations by Type (30 Days)
020 FairnessPerformanceSecurityComplianceEthics
Count
Response Time Trend
020 MonTueWedThuFriSatSun
Response Time (min)
Recent Expert Decisions

Model Approved with Conditions

Approved

Credit scoring model approved with mandatory monthly fairness monitoring

Expert: Dr. Sarah Chen | Response Time: 14 min
10:30 AM

Emergency Model Rollback

Rejected

Fraud detection model rolled back due to critical performance issues

Expert: Mike Johnson | Response Time: 8 min
09:45 AM

Compliance Exemption Granted

Escalated

Temporary exemption granted pending regulatory clarification

Expert: Lisa Wang | Response Time: 25 min
09:15 AM

Model Retraining Required

Pending

Demand forecast model requires retraining with updated data

Expert: Mike Johnson | Response Time: 45 min
Yesterday
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