Process Mining

Discovering the "as-is" reality, identifying bottlenecks, and driving continuous optimization

Processes Analyzed

347

+23 this month

Across enterprise

Inefficiency Detected

$12.4M

Annual waste

Process Variants

2,847

Needs standardization

Automation Potential

67%

As-Is vs. Should-Be Process Reality

Invoice Approval Process - Theoretical vs. Reality

Should-Be (Documented)

Invoice Received (Day 1)

Data Entry (Day 1)

Manager Approval (Day 2)

Payment Processed (Day 3)

3 Days Total

As-Is (Actual)

Invoice Received

Re-work Loop (3x avg)

Manual Excel Check

Queue Delay (5 days)

VP Approval (>$50K)

Exception Handling

Payment (Eventually)

15.2 Days Actual

Process Mining Discoveries

Re-work loops detected 47% of invoices require correction

$2.3M/year

Process variants found 23 different paths for same outcome

Complexity

Hidden bottleneck Manager approval queue avg 5 days

Critical

Bottleneck Identification & Impact Analysis

Wait Time (Days)

Cost Impact ($K)

Top Bottlenecks

Critical

Document Verification

Customer Onboarding

Avg Wait: 3.2 days

Impact: $4.2M

High

Manual Data Entry

Order Processing

15 min/order

8,234 orders/mo

Cognitive Task Triage Analysis

Process	AI Potential	Recommended Action
Invoice Processing	Very High	Full Automation
Customer Support	High	AI Augmentation
Sales Forecasting	High	ML Model
Product Design	Low	AI-Assisted
Compliance Reporting	Very High	RPA + Agent

Task Distribution Summary

Total Tasks Analyzed: 3,847 Automation Candidates: 2,892 (75%)

Automation Opportunity Pipeline

Quick Win

Expense Report Approval

ROI: 847% | Timeline: 2 weeks Save: 2,000 hours/month

Medium Term

Supply Chain Optimization

ROI: 423% | Timeline: 3 months Save: $3.2M annually

Strategic

End-to-End Customer Journey

ROI: 234% | Timeline: 6 months Transform CX completely

Process Optimization Results

Completed

Order-to-Cash

Cycle time: 5 days → 1.2 days

Efficiency

In Progress

Procure-to-Pay

Targeting 90% automation

Progress

The Hidden Factory: Manual Workarounds & Shadow IT

Excel Shadow Systems

234

Critical spreadsheets Risk: Data integrity

Swivel-Chair Integration

47%

Manual data transfer 8,234 hours/month

Undocumented Processes

892

Discovered by mining Never documented

Hidden Cost

$8.7M

Annual waste Now being recovered